Kuituhiukset.fi

We are happy to help you choose the right shade! Send us a photo of your hair in natural light—for example, near a window or outdoors, but not in direct sunlight. Take the photo so that your root color is clearly visible (you can gather the rest of your hair in a ponytail or bun), as the roots are the most important point of comparison. We will compare the shade with our selection and recommend the best option for you.

Yes, an exchange is possible. Contact customer service and let us know your desired shade – we can also help you choose the right shade if you send a photo of your hair in natural light. Important: the product to be exchanged must be in saleable condition, meaning it must be unopened, with the seals intact, in its original packaging, and not tried on. If the correct shade is not immediately in stock, we recommend returning the wrong shade within 14 days to retain your right of return and ordering a new one once the correct shade becomes available.

We do not recommend dyeing. It is synthetic hair, which can be ruined by dyeing or the dye may not take at all.

The return period is 14 days. The product must be unopened and in its original condition (backing card intact, tags attached, protective paper inside the mesh, not tried on). Returns can be made easily using the return label included with the order – the label alone is sufficient. If the label is missing, contact customer service and we will email you a return label to print. The return fee is €5.90. Read the return terms

Once your return has arrived and been processed, the refund will appear on your original payment method within a few business days. Returns are processed at the warehouse a few times a week, and you will receive an email notification once the refund has been issued.

No need. Once your return arrives, we will automatically issue a refund to your original payment method (e.g., Klarna). If you have already notified Klarna, that is fine.

In the unlikely event of an error, we offer free returns and a full refund to your original payment method as soon as the return is received. You will not incur any additional costs.

Contact customer service. Depending on the circumstances, we may allow returns after 14 days – let's look into the situation together.

We aim to restock sold-out items as soon as possible, but we cannot always guarantee an exact date. The easiest way is to request a stock notification on the product page – you will receive an email as soon as the item is back in stock. You can also ask customer service for an estimated arrival date.

With pre-orders, you can order a product in advance before it arrives in stock. Products ordered through pre-orders are made to order, so the delivery time is longer, approximately 2–6 weeks. Unfortunately, we cannot guarantee a specific date. If you no longer wish to wait, you can request a cancellation of the order and receive a refund. Read the pre-order terms

Our packing days are Tuesday and Thursday, and orders placed by 11 a.m. on these days are dispatched for same-day delivery. The courier services normally deliver the packages within 1–2 business days of dispatch. (Note: The delivery time for pre-order items is 2–6 weeks.)

An uncollected package is automatically returned to us. An €14.90 handling fee will be charged for the uncollected package in accordance with the terms and conditions. We can resend the package once it has been returned, for which we will charge a new delivery fee of €5.90.

In the online store, you can pay with Klarna as well as by several other payment methods (via Paytrail, including online banking and cards). You select the payment method at checkout.

The receipt is included in the package with your order. If necessary, we can resend it – contact customer service with your order details, and we will send the receipt as an email attachment.

• ICHA Beauty PRO – best for buns, hairstyles and braids; the most natural shades.
• ICHA Beauty Easy – slightly crimped, suitable for fuller braids; the shades are not quite as natural as the PRO.
• Impression Super Braid – best for tight, full-head braids.

The fibers can also be mixed together to achieve the desired result. We are happy to help – feel free to ask!

Contact customer service as soon as possible. We can usually make changes before the package is dispatched. Once the package has been shipped, unfortunately, we can no longer change the pickup point ourselves – in that case, it is best to contact the courier company directly.

Yes. We need the full name, email address, phone number, and delivery address. We will send you an invoice by email, through which you can complete the payment using your preferred payment method.

Yes – the flagship/warehouse store is located in Lutakko, Jyväskylä, on the lowest floor. Some products may be sold out in the store, but display models are available to try. Check the opening hours in advance with customer service. In addition, Festival hair fiber is sold in K-Citymarket stores throughout Finland.